A request may be accepted — which is the moment you take the money — when every term that fired on it is one you have ruled on and cleared, everyone it needs has a file that reaches the shoot day, and the week it is due in is not already full. Greenlight holds no customer: no name, no handle, no mail address and nothing off a card. It holds a reference, an amount, a date, and which of your own terms fired.
Paste what the customer actually wrote. This box reads it through the same list the queue uses and keeps none of it — nothing typed here is saved, whatever you do next.
What a request may not ask you for, written down before somebody asks. Each row is a thing a customer can say, the words that find it, and your ruling: refuses on its own, needs your ruling, or cleared. A rule that lives in your head is not a rule — it changes with the hour and the size of the offer, and the one that gets through is the one that was worth the most money.
Anyone who would be in a custom besides you. For each one: every name they have ever been credited under, the day their identification was examined, and whether what they signed covers a paid custom at all. Greenlight holds no documents — no image, no number, no date of birth. It holds that a file exists, and where. The file itself belongs in Custodian and the signature in Release; this screen is the half that decides a shoot day.
An examination date is a history, not a field. A file examined on the 14th says nothing about a shoot on the 11th, which is the one rule in here that everybody has to see twice.
A deadline you cannot make is a refund with a later date on it. This is what you have already promised, week by week, against the number of customs you say you can actually shoot in a week.
The second door, and the one people forget. A custom may be handed over when its request was accepted, everyone in it had a file that reached the day it was shot, and nothing ended up in it that was not cleared — because what gets made is not always what was asked for, and the thing that was improvised on the day is the thing nobody screened.
Every request that was paid for and then refused. This screen exists because the order of events is wrong almost everywhere: the money arrives with the request, the request turns out to be one you will not make, and now you owe a stranger money back. Pay it quickly. A refund argued about becomes a dispute, and disputes are counted against your account by the month — which is the thing that closes it.
Greenlight does not move money and has no way to. It records that a refund is owed, from what, and on what day it was paid — so there is a record of the date, which is the only part anybody ever argues about.
Your term list, measured on what actually arrived. For each term: how many requests it fired on, how many of those you refused, and what they were worth. Stated in money on purpose. A list like this is only honest if it can tell you what it cost you, and a term you would not drop at any price is one you have actually decided rather than inherited.